WARRANTY INFORMATION

TERMS AND CONDITIONS

Payments, Taxes, Fees and Refund

Customer agrees to pay for all products purchased through RAM FIRE AND SECURITY and be responsible for the timely payment of any and all outstanding balance. RAM FIRE AND SECURITY may charge customer’s payment method for any product purchased and for any additional amount (including shipping & handling, tax, late fee, interest charge, etc., as applicable) that may be accrued by or in connection with your Customer Account. All payment shall be in U.S. dollars. Payments unless otherwise specified in the purchase receipt shall be due Cash on Delivery.
Checks that are unpaid due to insufficient funds, stop payment, or other reasons shall be subject to a twenty-five-dollar ($25) processing fee. Late payment shall result in a fifty-dollar ($50) late fee in addition to interest charge of one-half percent (1.5%) for any calendar month for which payment or partial payment remains due.
Product prices may change at any time. RAM FIRE AND SECURITY does not provide price protection or refunds in the event of a price reduction or promotional offering.

RAM FIRE AND SECURITY offers 30-day money back guarantee. No returns will be accepted without a Return Merchandise Authorization from RAM FIRE AND SECURITY. Please coordinate returns by phone before returning any product. Exclusions and Limitations in Limited Warranty apply. Return of non-defective product must be in good and resalable condition, must include all original packaging along with accessories, product literature and other paperwork. 20% Re-stocking fee will apply to returns with missing parts, visible wear and tear, signs of usage, or other cosmetic damages. RAM FIRE AND SECURITY reserve the right to refuse incomplete or damaged returns. Refund may be issued as store credit or in the original form of payment. Shipping & handling costs are non-refundable. All sales are final after 30 days. No return for credit will be accepted after 30 days of purchase.

LIMITED WARRANTY

Warranty Coverage

Product Line or Category Standard Warranty Period
Recorder 3 Years
HDD 3 Years
Cameras 3 Years
PTZ Cameras 2 Years
Switches 2 Years
Power Supply 1 Year
Intercom / Access Control 2 Years
Accessories 1 Year
Ubiquiti 1 Year
Ultraloq Please contact [email protected]
Thermal Temperature Monitoring Solution*:
DS-2TD2617B-6PA
DS-2TP21B-6AVFW
DS-2TD1217B-3PA
DS-2TD2636B-13P
DS-K1T671TM-3XF
3 Year no CRT

*For Thermal Temperature Monitoring Solution:

  1. No 30-day trial option.
  2. RAM FIRE AND SECURITY does not accept Return for thermal temperature solution products. Return for Refund, Return for Credit will not be applied. Except for DOA.
  3. Thermal Dead On Arrival (DOA) Case will be verified by Thermal Support Group to approve the Return or Replacement.
  4. Replacement case needs to be verified by Thermal Support Group to approve for RA application.
  5. Warranty for replacement is 3 years. Products are for indoor applications only.

Limited Hardware Warranty

RAM FIRE AND SECURITY Associates Inc. (RAM FIRE AND SECURITY) warrants to the original purchaser, that any new RAM FIRE AND SECURITY-branded hardware product (Product) purchased directly from RAM FIRE AND SECURITY will be free from defects in material and workmanship, when given normal, intended, and proper usage, for the applicable Standard Warranty Period set forth in the table above. All warranty periods begin on the date of Product purchased by the dealer, systems integrator, reseller etc.
For thermal temperature monitoring solution, return for credit (CRT) will not be applied.
Process To obtain warranty service, Distributor must provide to RAM FIRE AND SECURITY within the applicable warranty period (a) a valid form of bill of sale or receipt substantiating the fact and date of sale to Dealer, and (b) shipping documentation or records to substantiate the date of shipment to Dealer (or its designee). Distributor must promptly notify RAM FIRE AND SECURITY of any known warranty claims and cooperate in any claim investigation. Distributor must initiate all warranty claims using RAM FIRE AND SECURITY’s RMA application form.
Repair or Replacement During the applicable warranty period, RAM FIRE AND SECURITY will, in its sole discretion, either (a) repair the defective Product using new or refurbished parts, or (b) provide a same-model replacement (or if discontinued and unavailable, a materially equivalent or better model). This is RAM FIRE AND SECURITY’s sole and exclusive liability under this Limited Hardware Warranty, and Distributor’s sole remedy. Repaired and replacement Products will be warranted under the terms of this Limited Hardware Warranty for the remainder of the original warranty period or ninety (90) days from the date of shipment to Dealer (or its designee), whichever is longer. Any replaced product or part becomes RAM FIRE AND SECURITY’s property.
Exclusions This Limited Hardware Warranty is contingent upon proper warehousing, shipment, and normal use of the Product, and will not apply if (a) the original Product identification markings (trademark, serial number, or model number) have been altered, defaced, or removed; (b) the Product has been modified or altered other than by RAM FIRE AND SECURITY; (c) the Product was installed other than in strict accordance with the user manual instructions other than by RAM FIRE AND SECURITY; (d) the Product was subject to faulty repair or maintenance other than by RAM FIRE AND SECURITY; (e) the Product was used for a purpose for which it was not designed or intended; (f) the Product was subjected to misuse, abuse, or negligence; (g) the Product was subjected to operating conditions (e.g., atmospheric, moisture, or humidity) outside of acceptable conditions specified in the user manual; (h) the Product was subjected to electrical short circuits or transients, accident, fire, flood, or other acts of God; or (i) the Product was purchased by Distributor from a person or entity other than RAM FIRE AND SECURITY. This Limited Hardware Warranty does not apply to demonstration Products and certain incentive- or specially-priced Products, all of which are sold or provided by RAM FIRE AND SECURITY AS IS without any warranty. This Limited Hardware Warranty does not include, and RAM FIRE AND SECURITY does not provide, any data recovery services. RAM FIRE AND SECURITY STRONGLY RECOMMENDS THAT DEALERS OR END USERS BACK UP PRODUCT DATA PRIOR TO SUBMITTING ANY PRODUCT FOR WARRANTY SERVICE, AND CUSTOMER IS RESPONSIBLE FOR COMMUNCATING THIS RECOMMENDATION TO END USERS.

Return Merchandise Authorization (RMA) Policy

When you contact RAM FIRE AND SECURITY for warranty service, you will be asked to obtain a Return Merchandise Authorization (RMA) number before you can send the product back to RAM FIRE AND SECURITY. Please prepare to furnish your name, company name, address, telephone number, invoice number (proof of purchase and date), item code, serial number and a detailed description of the apparent or alleged defect. Please download the RMA Form to assist with your warranty service request.

The purchaser is responsible for, at their own expense, delivering the product(s) to the RAM FIRE AND SECURITY sales office from which they made the purchase.

DOA policy – Free Ground shipping will be arranged at RAM FIRE AND SECURITY’ expense for all products determined by RAM FIRE AND SECURITY Technical Support to be DOA within 10 business days after delivery by RAM FIRE AND SECURITY. If a product is deemed defective more than 10 business days after RAM FIRE AND SECURITY delivery, or deemed NOT to be DOA, RAM FIRE AND SECURITY’ standard product warranty will apply. DOA return label covers only DOA items. No other item may be shipped back with the DOA label or the excess shipping charge plus a $25 handling fee will be posted to the customer’s account. RAM FIRE AND SECURITY reserves the right to test returned DOA product. If the condition of the product is misrepresented by the customer, RAM FIRE AND SECURITY may impose a $50 handling fee.

All replacement or repaired products for defective RMA items will be shipped to customer by ground service only. The cost of any expedited shipping option will be the customer’s responsibility. Advanced replacement or cross-shipping service can only be processed with a replacement order on payment term, at the original sale price, by ground shipping. Refund, including replacement ground shipping cost from RAM FIRE AND SECURITY, will be issued upon receipt of the defective product within 15 calendar days after the issuance of an RMA number. If the defective product is not returned in time, the replacement order will be final as regular purchase and the defective product will, once again, be subjected to standard warranty procedure.

Note: Before you deliver your product for warranty service it is your responsibility to keep a separate backup copy of the system software, application software and data. Data recovery is not included in the warranty service and RAM FIRE AND SECURITY is not responsible for data that may be lost or damaged during transit, repair or replacement. RAM FIRE AND SECURITY will not install or reinstall any software that is not of the original system configuration.

Exclusions and Limitations

RAM FIRE AND SECURITY is not liable for any damage to or loss of any programs, data, or other information stored later by the user on the DVR, NVR, CAMERA, or ACCESSORIES. Recovery and reinstallation such programs and user data are not covered under this Limited Warranty. This Limited Warranty does not apply: (a) to damage caused by accident, negligence, mishandling, misuse, abuse, or products not supplied by RAM FIRE AND SECURITY; (b) to damage caused by faulty installation, misconfiguration, misapplication, improper operation, alteration or modification without written permission of RAM FIRE AND SECURITY, or service performed by anyone other than an RAM FIRE AND SECURITY authorized personnel; (c) to damage caused by power surge, improper voltage supply, lightning strike, flood, earthquake, or damage that is attributable to nature disasters; (d) if the RAM FIRE AND SECURITY serial number has been removed or defaced; (e) to misapplications in other environment and/or used with non RAM FIRE AND SECURITY products.


IN NO CASE SHALL RAM FIRE AND SECURITY, ITS DIRECTORS, OFFICERS, EMPLOYEES OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF ANY RAM FIRE AND SECURITY PRODUCT, OR ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST OF CONTRACTS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH RAM FIRE AND SECURITY PRODUCTS, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCTRAM FIRE AND SECURITY SPECIFICALLY DOES NOT REPRESENT THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA. . RAM FIRE AND SECURITY DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT THE USE OF ITS PRODUCT OR SERVICE WILL BE FREE FROM INTERRUPTION, ERROR, LOSS, CORRUPTION, ATTACK, VIRUSES, INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION, AND RAM FIRE AND SECURITY DISCLAIMS ANY LIABILITY RELATING THERETO. RAM FIRE AND SECURITY SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
IF RAM FIRE AND SECURITY CANNOT, IN SOME STATES OR JURISDICTIONS, LAWFULLY CLAIM LIMITATION OF LIABLITY OR DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY AND RAM FIRE AND SECURITY’ LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW. No RAM FIRE AND SECURITY reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. © 2021 All rights reserved.

(TERMS AND CONDITIONS ARE SUBJECT TO CHANGE)